Last updated: 27 April 2026
These Website Terms & Booking Conditions apply to your use of www.theblossom.eu and the direct booking engine operated at bookingengine.ihaveadream.io.
The website and accommodation services are operated by:
I HAVE A DREAM
trading as The Blossom Residences
25 Ariadnis Street
71202 Heraklion, Crete
Greece
Tel: +30 6975400009
Email: info@theblossom.eu
Please read these terms carefully. By using our website, submitting an enquiry, or making a booking request, you agree to these terms to the extent permitted by applicable law.
You may use this website only for lawful purposes and in a way that does not infringe the rights of others, restrict their use of the website, damage the website, interfere with its operation, or attempt to gain unauthorised access to any system or data.
You must not misuse the website by knowingly introducing viruses, malicious code, automated scraping, spam, or other harmful material.
We make reasonable efforts to keep the information on this website accurate, complete and up to date.
However, content may occasionally contain errors, omissions or outdated information. This may include descriptions, availability, prices, images, facilities, local information or other details.
The website content is provided for general information and booking-related purposes. It should not be treated as a guarantee unless a specific detail is expressly confirmed in your booking confirmation.
We aim to present our residences accurately and honestly.
Images, floor plans, descriptions and visual material are provided to help guests understand the character, layout and atmosphere of each residence. Minor differences may exist due to maintenance, styling changes, seasonal adjustments, photography, lighting, replacement of furniture or operational updates.
Essential features included in a confirmed reservation will be honoured, unless a change is necessary due to circumstances outside our reasonable control.
Availability and prices shown on the website or booking engine are subject to change until a booking is confirmed.
Our booking engine connects with availability and pricing systems, including Hosthub. While we take reasonable care to keep availability and pricing accurate, technical errors, synchronisation delays or obvious pricing mistakes may occur.
We reserve the right to correct obvious errors before confirming a booking. If an error affects a booking request you have submitted, we will contact you as soon as reasonably possible and give you the option to proceed on the corrected terms or cancel the request.
A booking is not confirmed simply because you submit an enquiry or booking request through the website or booking engine.
A booking is confirmed only when you receive written confirmation from us and any required deposit, prepayment or payment condition has been satisfied.
You agree to provide accurate, current and complete information when making an enquiry or booking request. You are responsible for ensuring that guest numbers, dates, contact details and booking information are correct.
We do not currently process online card payments through our website or booking engine.
Payments are normally made by:
A deposit or prepayment may be required to confirm a reservation. The usual deposit amount is the value of one night, but this may vary depending on the residence, dates, length of stay, selected rate, booking channel, offer or specific booking conditions.
The applicable deposit amount, payment deadline, refundability and cancellation conditions are shown during the booking process or communicated to you in writing before the booking is confirmed.
A booking is confirmed only when you receive written confirmation from us and any required deposit, prepayment or payment condition has been satisfied.
Bank charges, transfer fees or currency conversion costs, where applicable, are your responsibility unless otherwise agreed in writing.
Cancellation and change conditions depend on the specific rate, offer or booking terms selected by the guest.
Some rates may be refundable, partly refundable or non-refundable. The applicable cancellation policy is shown during the booking process or communicated to you in writing before confirmation.
You should review the cancellation conditions carefully before confirming a reservation.
Any request to cancel or change a booking should be sent to us in writing at info@theblossom.eu.
Refunds, where applicable, will be handled according to the cancellation terms of the specific booking and applicable law.
If a booking is made through a third-party booking platform, the cancellation and change conditions displayed on that platform may also apply.
If a guest does not arrive on the scheduled check-in date and has not cancelled or changed the booking in accordance with the applicable cancellation policy, the booking may be treated as a no-show.
For multi-night stays, the no-show charge is normally equal to the value of two nights, unless different terms are shown during the booking process or communicated in the booking confirmation.
For one-night stays, the no-show charge may be up to the full value of the reservation.
If a booking is made through a third-party booking platform, the no-show conditions displayed on that platform may also apply.
Check-in and check-out times may vary depending on the residence.
Unless otherwise stated in the booking information or property page, the usual times are:
For The Blossom Loft, the usual times are:
The applicable check-in and check-out times for each residence are shown on the relevant property page or communicated before arrival.
Early check-in or late check-out may be available only upon request and subject to availability. Additional charges may apply where communicated in advance.
House rules, maximum occupancy and property-specific restrictions may vary depending on the residence. The applicable rules are shown on the relevant residence page or communicated before arrival.
The following rules apply to all residences:
We may refuse entry, terminate a stay or request payment for damages where guests seriously breach house rules, cause damage, disturb others, act unlawfully or put the property, guests, neighbours or staff at risk.
We do not normally require a separate damage deposit.
However, guests may be responsible for damage, loss, missing items, excessive cleaning, unauthorised guests, lost keys, misuse of equipment, smoking inside the residence, parties, disturbance, or other costs caused during their stay.
Any additional charges must be reasonable and supported by the circumstances of the case.
We reserve the right to request payment for such costs where justified.
Guests must follow any safety instructions provided before or during their stay.
CCTV may operate in external shared areas of certain properties for safety and security purposes. CCTV is not used inside private accommodation areas.
Guests must not tamper with safety, security, fire protection, internet, electrical, plumbing or access systems.
This website may contain links to third-party websites, platforms or services, including booking platforms, maps, social media platforms or local information sources.
We are not responsible for the content, accuracy, availability, security, policies or practices of third-party websites or services.
If you make a reservation through a third-party booking platform, the terms and conditions of that platform may also apply.
All content on this website, including text, images, photographs, graphics, logos, design elements, video, layout and other material, belongs to The Blossom Residences, I HAVE A DREAM, or its licensors, unless otherwise stated.
You may view and use the website for personal, non-commercial purposes.
You must not copy, reproduce, modify, distribute, publish, upload, transmit, commercially exploit or use any website content without our prior written permission.
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
To the extent permitted by applicable law, we are not liable for:
These terms do not affect your mandatory consumer rights under applicable law.
We are not responsible for failure or delay in performing our obligations where this is caused by events outside our reasonable control.
Such events may include natural disasters, extreme weather, fire, flood, power failure, strikes, government restrictions, war, civil unrest, public health emergencies, transport disruption, utility failures, serious technical failures or other unforeseen circumstances.
Where such an event affects a confirmed booking, we will communicate with you as soon as reasonably possible and seek a fair and practical solution, taking into account the booking terms and applicable law.
We may update website content, residence information, prices, availability, policies or these terms from time to time.
The version of the terms available on the website at the time of your booking request or confirmed booking will generally apply to that booking, unless a change is required by law or agreed with you.
These terms are governed by the laws of Greece, subject to any mandatory consumer protection rights that may apply under the laws of your country of residence.
For questions about these terms, reservations or website use, please contact:
The Blossom Residences
I HAVE A DREAM
25 Ariadnis Street
71202 Heraklion, Crete
Greece
Tel: +30 6975400009
Email: info@theblossom.eu
hello@theblossom.eu
+306975400009
